Privacy Policy

Last updated: August 2026

The Stairlift Guide is a trading style of Search Centric Ltd ("we", "us"), the data controller for information collected on this website. This page explains, in plain English, what we collect and what we do with it.

What we collect

Enquiry details you give us: your name, phone number, and your answers to our staircase questions (staircase shape, who the lift is for, whether the home is owned or rented, timeframe).
Email address (optional): only if you choose to give one. We use it solely to reach you about your enquiry if we cannot get through by phone. It is never used for marketing.
Usage information: standard analytics and advertising data (pages viewed, how you reached us), collected through the cookies described below.

What we do with your enquiry

Your enquiry is passed to one company only: the featured local stairlift installer named on the page where you enquired. They will contact you to arrange your free home survey. We do not sell your details, share them with any other business, or add you to marketing lists.

Calls made to the telephone number shown on our pages may be recorded for quality and to confirm your enquiry was handled properly.

When you send an enquiry, we may also follow up by text message (SMS) about that enquiry — for example to confirm we have received it, or to help arrange your call or free home survey. These are not marketing messages. You can stop text messages at any time by replying STOP.

Our lawful basis

We process your enquiry on the basis of your consent, given when you submit the form or place a call. You can withdraw consent at any time by contacting us at hello@thestairliftguide.co.uk.

How long we keep it

Enquiry records are kept for up to 24 months for quality and dispute-resolution purposes, then deleted. Call recordings are kept for up to 12 months.

Cookies and measuring our adverts

This site uses essential cookies needed for it to function. It also uses analytics and advertising cookies, namely Google Analytics, the Meta pixel, and TruConversion, which records anonymised page interactions so we can see where the site confuses people. We use these to measure how people find this site and whether our advertising is working. We do not sell or share this data with anyone else, and we do not use it to build profiles beyond measuring our own advertising. You can block or delete cookies in your browser settings at any time, and most browsers let you refuse them altogether.

Separately from cookies, when you send an enquiry we may share your contact details with the advertising platform that showed you our advert (currently Meta) in a scrambled, coded form (known as “hashing”), solely so we can measure whether our adverts are working. This is measurement only — it is not used to send you marketing, and we never share your details in readable form.

Your rights

Under UK GDPR you may ask us for a copy of your data, ask us to correct it, or ask us to delete it. Email hello@thestairliftguide.co.uk and we will respond within one month. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ico.org.uk).

Contact

Search Centric Ltd, trading as The Stairlift Guide. Email: hello@thestairliftguide.co.uk. Registered address: Office 75, 321-323 High Road, Chadwell Heath, Romford RM6 6AX, United Kingdom.