Last updated: October 2026
The Stairlift Guide is a trading style of Search Centric Ltd ("we", "us"), the data controller for information collected on this website. This page explains, in plain English, what we collect and what we do with it.
Your enquiry is passed to one company only: the featured local stairlift installer named on the page where you enquired. They will contact you to arrange your free home survey. We do not sell your details, share them with any other business, or add you to marketing lists.
Calls made to the telephone number shown on our pages may be recorded for quality and to confirm your enquiry was handled properly.
When you send an enquiry, we may also follow up by text message (SMS) about that enquiry — for example to confirm we have received it, or to help arrange your call or free home survey. These are not marketing messages. You can stop text messages at any time by replying STOP.
After you enquire, we may send you a link to a short follow-up form — for example to upload photos of your stairs. These forms are hosted by our customer-management provider on our behalf, so the web address may look different from this site. Any details you enter there, including your photos, phone number or email address, are added to your enquiry. We use them only to contact you about your enquiry and to pass to the installer who will arrange your free home survey, in the same way as the details in your original enquiry. They are not used for marketing. You can ask us to stop contacting you at any time by replying STOP to a text or emailing hello@thestairliftguide.co.uk.
Some of our forms ask what is making the stairs difficult. You don’t have to tell us anything about your health, but if you do — for example a condition, an operation or a fall — we use it only to pass to the installer arranging your free home survey, so they understand your needs before they call. We don’t use it for marketing or share it with anyone else. By including these details you give us your explicit consent to use them in this way, and you can ask us to delete them at any time by emailing hello@thestairliftguide.co.uk.
We process your enquiry on the basis of your consent, given when you submit the form, send us details through a follow-up form, or place a call, and, for any health details you choose to share, your explicit consent. You can withdraw consent at any time by contacting us at hello@thestairliftguide.co.uk.
Enquiry records are kept for up to 24 months for quality and dispute-resolution purposes, then deleted. Call recordings are kept for up to 12 months.
This site uses essential cookies needed for it to function. It also uses analytics and advertising cookies, and a tool that records anonymised page interactions so we can see where the site confuses people. We use these to measure how people find this site and whether our advertising is working. We do not sell or share this data with anyone else, and we do not use it to build profiles beyond measuring our own advertising. You can block or delete cookies in your browser settings at any time, and most browsers let you refuse them altogether.
Separately from cookies, when you send an enquiry we may share your contact details with the advertising platform that showed you our advert in a scrambled, coded form (known as “hashing”), solely so we can measure whether our adverts are working. This is measurement only — it is not used to send you marketing, and we never share your details in readable form.
Under UK GDPR you may ask us for a copy of your data, ask us to correct it, or ask us to delete it. Email hello@thestairliftguide.co.uk and we will respond within one month. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ico.org.uk).
Search Centric Ltd, trading as The Stairlift Guide. Email: hello@thestairliftguide.co.uk. Registered address: Office 75, 321-323 High Road, Chadwell Heath, Romford RM6 6AX, United Kingdom.